Wirecast Basic Troubleshooting

Not recognizing camera shot

A red question mark instead of your camera shot means that Wirecast cannot find the camera shot.

To start, unplug the camera, plug it back in, delete the video shot and re-add the shot. If that doesn't work, we suggest trying to add the video shot after opening a fresh instance of Wirecast. In a lot of cases simply shutting down Wirecast and plugging everything out and back in again can make the shot be recognized again.Similarly, those troubleshooting steps can apply when the picture is frozen.

Cannot Connect to the RTMP Error

When you start a stream and see "Cannot connect to RTMP server," it can be a couple of different issues with the connection. The first would be the computer is not connected to the internet.

Open your browser and go to a new website, click another link to ensure you’re looking at a live page. If it’s working we can assume the internet connection is working.

Next, you're going to want to go to Output-->Output Settings and make sure the stream is pointed to the correct server. In most cases, you'll be streaming using "Stretch Internet" as the destination. Once you select that, make sure the menu looks like this:

What you want to look out for is that there's a checkmark on the correct source on the lefthand side. Next, make sure the channel dropdown menu is available and on the correct channel. The channel dropdown menu will be grayed out if the password is not inputted. One other tip is to change your channel to the "backup." For example, if it says "Video Channel 1", try "Video Channel 1 - Backup." This won't affect your stream, but it will send the stream to a different server. Every once in a while, the computer might have a tough time communicating with a particular server, so we have backups built in. In most cases, those three things would cause the "Cannot connect to the RTMP/Flash server" message.

No Audio In Wirecast

When your audio isn't coming through, there are a few things you'll want to confirm:

First, make sure there is an audio shot added to the same layer as your video shot. Next, click on the gear icon of the video shot and go to change audio, then make sure the audio shot is selected.

Additionally, you can delete and re-add the audio shot. If you continue to see issues, make sure you are getting levels on your mixer and in the "sound" settings on your computer. This will help isolate whether the issue is related to Wirecast or the computer itself.

In Windows do a search for “sound settings” to test your inputs/microphones.

If you continue to see issues and everything seems to be configured correctly, we suggest opening a fresh instance of Wirecast and inputting the audio source again.

If you can hear your broadcaster, but it's drowned out by the crowd noise, go to the gear icon on the video shot, click "change audio" and make sure the mixer/headset is the only audio source selected.

As always, if you have any questions or would like to troubleshoot further don't hesitate to call us at 877-778-7382 ext. 2 or email us at stream@stretchinternet.com.