Refund Form Submissions

Instructions

1. Sign in to your site and click on the Website tab

2. Navigate to the section where you have added your form

3. Click on the form file name

4. Click the "Refund" link next to the form submission
   

   

5. Enter the amount you would like to refund by clicking either the "Full amount" or "Other amount" buttons. If you select "Other amount", enter the dollar amount you would like to refund this submission. It must be less than the original payment amount.
   

   

6. Click the "Submit" button to process the refund amount.

Please note that credit card fees are non-refundable. If you refund a person the full amount, then you are absorbing that credit card fee on your end.

You also have the ability to issue refunds from within Stripe, but make sure you are only issuing refunds from one area. Issuing the refund from both areas could cause the person being refunded to receive double the amount they should receive.