Viewer Help FAQ / Contact Stream Support

If you need to contact support for an issue or a refund, please use this contact form.

Keep in mind, we do not control any aspect of production such as camera angle, audio and video quality or announcing. This is the sole responsibility of the organizers of the event and stream.

FAQ - Frequently Asked Questions

“Location Restricted” Error message?

Some streams cannot be viewed in certain areas. If you believe you are in an authorized area you may need to Allow Location tracking in your browser.

How do I reset my password?

On the sign in page you’ll see a Forgot Password link, or you can use this link here:
Reset My Password

There is an issue with my stream, what can I do?

You can report issues with our Support team and we will notify the broadcasters. If you cannot watch because of it and would like to request a refund please also let us know.
Support Ticket

I’m seeing buffering, skipping in my broadcast

It’s possible it’s coming from the site of the broadcast, if you have the same issue on multiple devices or networks you can report the issue to us.

If you’re not sure still, check to make sure your internet connection is working on another site or app. If you’re on a mobile network or wifi, is there a stronger internet source you can switch to? Ethernet/Hard Line is the fastest connection, followed by WiFi and then Cell/Mobile networks, keep that in mind as well!

I see an error message instead of my stream, what can I do?

If a stream has not started or has an interruption you might see either a spinning circle or a message saying that we are not receiving a stream. You might want to try another browser incase what they are sending has issues in certain browsers. We always recommend Chrome or Firefox for viewing.

What browser can I watch streams with?

We recommend using Chrome or Firefox browsers for best performance. They tend to work better than Edge or Safari. Here are some ideal System Requirements.

PrestoStream System Requirements for best viewing

Windows 10 or later or Windows Server 2016 or later

macOS High Sierra 10.13 or later

Linux 64-bit Ubuntu 18.04+, Debian 10+, openSUSE 15.2+, or Fedora Linux 32+

iOS 12 or above , iPad iOS 13 or above

Android Red Velvet Cake (OS 11)

Can I watch on my TV?

In most cases you can cast the video player in the browser to your TV using Chromecast or Apple TV. Some of our streams are in apps, please inquire with the organizer to know for sure.

I’ve downloaded an app on AppleTV, Chromecast, FireTV or Roku and I do not see my event.

There are a few reasons this can happen, we recommend viewing in the browser in this case. Keep in mind that ROKU does not support pay per view events. If you are trying to watch a PPV event, please stick to AppleTV, FireTV or Chromecast only.

I’ve purchased a Pay Per View event on my computer or phone but cannot access it on my OTT device.

Keep in mind that AppleTV, FireTV and Chromecast support PPV events, Roku does not. If you’re using a supported device please ensure that you’re logged in with the same email and password combination that you purchased the pass with. The OTT app will direct you to a site to log in with your individual confirmation code to confirm your app sees your purchases. Please reach out to support if you need help with this.

What AppleTV, Chromecast, FireTV and Roku models do you support?

We don’t limit usage by model, but we have found that the following models work best:
Apple TV (4th Gen 2017 or newer)
Chromecast (3rd Gen 2018 or newer)
FireTV Devices (2018 or newer)
Roku (8th Gen 2019 or newer)