PrestoStream Features FAQ
In Spring/Summer 2025 we will be fully transitioned over to our new admin (admin.stretchlive.com). In doing so, you’ll notice changes and differences between the two. This page will help guide you to the right spot when you need anything.
Important Development Updates
Feb 6th 2025:
Most of our efforts right now are fixing existing bugs and migrating remaining features from the old admin page. Once that is done we can focus more on enhancing features and adding new ones.
Manage Contacts - Managing event contacts in admin.stretchlive.com is live.
Event Monitoring Update - Patched issue where events in the evening will show as Not Scheduled, preventing clients from ending/archiving the event.
Previous Software Releases and Updates:
Event Monitoring (Test/End Events)
Internal Comp Passes - LIVE
We have copied complimentary passes used in http://portal.stretchinternet.com to our new video player pages. You should be able to log in to access your live videos and bypass the PPV system again. If you have an email address that doesn’t have access please let us know.
New Landing Page Best Practices
Google Analytics is the only way to track Stream Viewer Count and related reports.
https://help.prestosports.com/PrestoStream/v1/google-analytics-for-streaming-sites
Pay Per View requires a Stripe.com account for payment processing. If you intend to sell PPV passes, you must follow these instructions to set up your free account
https://help.prestosports.com/PrestoStream/v1/stripe-payment-processing-for-pay-per-view-streamsUse Manage Landing Page to update the look of your stream viewer landing page. You can update Colors, Logos, header and social links.
https://help.prestosports.com/PrestoStream/v1/landing-page-prestostreamThe new Revenue Tracker can refund purchases! Select your event, then the user, or refund all passes for an event. Find it in the new admin under Reports. (article coming soon)
Feature Comparison Chart
Here is where we are at moving features over, links to help center included.
Feature | ||
|---|---|---|
Create, Edit and Delete Events | Events>Today | Home or Create Event |
Revenue Tracker | Stripe.com | |
Refunds | Reports>Revenue Tracker | NA |
PPV Management | Support Tools>PPV Pricing | NA |
Manage Landing Page | Support Tools>Manage Landing Page | NA |
Customize Event Cards | Support Tools> Manage Cards | NA |
Pre-Roll Videos | Support Tools> Pre-Roll | NA |
Geo Restrictions | Support Tools> Geo Restrictions | NA |
Add or Update Contacts | Support Tools>Manage Contacts | |
Viewer Stats Prior to Sep '24 | Google Analytics Only | |
System Status | Home> System Status | |
Features that are no longer in use
At times we move on from existing features, this is a list of those that are not active:
Viewer Stats - You can only get viewer stats by activating google analytics in the new landing page. This does not happen automatically. https://help.prestosports.com/PrestoStream/v1/google-analytics-for-streaming-sites
RSS Manager (links to single events, revision coming soon)
Instant Highlights (no plan at this time)
Portal Manager (replaced by Manage Landing Page)
Live Stats display on Stream page (other options with PrestoSports)