Byte FAQ
PrestoSports Chatbot — Meet “Byte”
Your 24/7 virtual assistant for everything PrestoSports.
Byte helps you get answers faster, troubleshoot common issues, and connect with support — all in one streamlined chat experience.
🔹 What Is Byte?
Byte is PrestoSports’ AI-powered chatbot that assists customers with common questions, troubleshooting, and platform guidance. It reduces response times and connects you to the right resources — instantly.
🔹 Where Can I Find Byte?
You’ll see Byte in the bottom-right corner of:
PrestoSports website
PrestoSports Help Center
🔹 What Can Byte Help Me With?
Step-by-step setup and configuration
Troubleshooting common issues
Accessing user guides and resources
Routing support tickets to the right team
General questions about billing, renewals, and accounts
Upon launching Byte you will be presented with five options:
Game Day Emergency- Use this for urgent assistance, such as last minute stats access or issues while inputting stats.
PrestoWeb- Use this for questions regarding our PrestoWeb product.
PrestoStats- Use this for questions regarding our PrestoStats product.
PrestoStream- Use this for questions regarding our PrestoStream product.
PrestoShots- Use this for questions regarding our PrestoShots product.
🔹 Does Byte Replace Human Support?
Not at all. Byte augments your support experience by handling routine questions. When needed, it automatically escalates to a Support rep for personal assistance. If you need urgent assistance you should either select Game Day Emergency in Byte or send a text to our SMS line at 424-4PRESTO.
🔹 When Is Byte Available?
24 hours a day, 7 days a week.
Even after business hours, Byte ensures you can still get help or open a ticket immediately.
🔹 How Accurate Is Byte?
Byte is trained on PrestoSports’ verified knowledge base and continuously improves from real support interactions. It’s built to deliver accurate, policy-aligned answers and flag uncertain cases for review.
🔹 Can Byte Access My Account?
No. Byte cannot view or change your account data.
It can, however, provide contextual answers based on your product usage and guide you through in-app steps.
🔹 Is My Information Secure?
Yes. Byte follows PrestoSports’ data privacy and security protocols. It doesn’t store personal data beyond your session, and all chat communications are encrypted.
🔹 How Do I Escalate to a Support Team Member?
Type “connect me with support” from the chat menu. Byte will route your request to our support queue, attaching the chat transcript for context.
🔹 Why “Byte”?
Because it reflects speed, precision, and intelligence — the same traits that define PrestoSports’ technology for collegiate and amateur athletics.