Updating default image files

There are three different types of default image files on websites:

• Headshots

• Article thumbnails

• Thumbnails

You can view the files being used on your website by going to the elements page on your website, which can be accessed by putting /elements after your domain name and then press Enter. You can find an example of one those pages here. This page will also provide the location and filename needed for those images to connect to the correct areas within the website.

These files are setup for clients during the Implementation process using the client’s primary logo. These logos can be updated by following the instructions below:

Note: These instructions are for clients on our Themes 2.0 platform. You can check to see if your website is on that platform by reviewing your contract or by logging into your website, click on the Website tab, click on the Setup subtab, click Site profile, and check under Features to see if it says Theme 2.0 with a theme name next to it. This will also indicate which theme your website is on which you can use when looking at the filename list. If you don’t see that text that means your site is not on our Themes 2.0 platform.

Default Headshot

Enabling custom default headshot

By default bios on the website without a headshot attached will display an icon placeholder. If you want to be able to connect a specific file as the default headshot, you will need to enable the option for it first by following these instructions:

1. Login to the website and click on the Website tab

2. Click edit content on the file named options

3. Under Theme options click Add

4. Click Add next to Roster: Default Thumbnail Url

5. In the text field next to the Roster: Default Thumbnail URL, put /images/setup/default-headshot.png

6. Click Save Changes

Adding a new default headshot

1. The default headshot image has specifications on size, name, and file format that need to be set before you upload it to the website:
   Size- 600 px by 800 px
   Name- default-headshot
   File format- PNG

2. Once the image has been adjusted to meet the above specifications, you can now upload it to the website

3. Login to the website and click on the Website tab

4. Click on the images section, and then the setup section

5. Click add here on the right side of the page

6. Click upload files on the right side of the page

7. Select the file from your computer and then click Done

8. If there was already a file with that filename on the website, then it may take 15-20 minutes for that to cache and for the image to update on the front end. You can confirm that it is updated by going to the elements page on the website and click on Bios under Default Images

9. If you used the incorrect filename, file format, or uploaded the image to the wrong section, then it will say Not Found under Status on the elements page. Correct the issue and then re-upload the image to get it to display.

Default Article Thumbnail

1. The default article thumbnail image has specifications on size, name, and file format that need to be set before you upload it to the website:
   Size- 1920 px by 1080 px
   Name- default-article-thumbnail
   File format- PNG

2. Once the image has been adjusted to meet the above specifications, you can now upload it to the website

3. Login to the website and click on the Website tab

4. Click on the images section, and then the setup section

5. Click add here on the right side of the page

6. Click upload files on the right side of the page

7. Select the file from your computer and then click Done

8. If there was already a file with that filename on the website, then it may take 15-20 minutes for that to cache and for the image to update on the front end. You can confirm that it is updated by going to the elements page on the website and click on Article Thumbnail under Default Images.

9. If you used the incorrect filename, file format, or uploaded the image to the wrong section, then it will say Not Found under Status on the elements page. Correct the issue and then re-upload the image to get it to display.

Default Thumbnail

1. The default article thumbnail image has specifications on size, name, and file format that need to be set before you upload it to the website:
   Size- 1920 px by 1080 px
   Name- default-thumbnail
   File format- PNG

2. Once the image has been adjusted to meet the above specifications, you can now upload it to the website

3. Login to the website and click on the Website tab

4. Click on the images section, and then the setup section

5. Click add here on the right side of the page

6. Click upload files on the right side of the page

7. Select the file from your computer and then click Done

8. If there was already a file with that filename on the website, then it may take 15-20 minutes for that to cache and for the image to update on the front end. You can confirm that it is updated by going to the elements page on the website and click on News Rotator under Default Images.

9. If you used the incorrect filename, file format, or uploaded the image to the wrong section, then it will say Not Found under Status on the elements page. Correct the issue and then re-upload the image to get it to display.